E-Bill FAQs

Thank you for your interest in receiving your future account bills through Pilgrim Bank’s eDocument service. We are pleased to offer this service to you at no additional cost.

To enroll in this service, sign into your iBanking profile, go to the e-Documents tab and simply click on “View Statements” and agree to the terms and conditions. Please note once you agree all of your deposit and loan accounts will be set up for e-statements and e-bills.

Please know that your e-statement(s) and/or e-bills will include information concerning your deposit and/or loan accounts with Pilgrim Bank and may include required disclosures. Examples include the Electronic Funds Transfer Act, the Truth-In-Savings Act, the Truth-In-Lending Act, Privacy Notices, and/or similar consumer disclosure laws. You agree to the receipt of these consumer disclosures in electronic format described herein.

You will be notified by email each time that a new e-statement or e-bill becomes available for your review. It is your responsibility to access the e-statement or e-bill and maintain a valid, active e-mail address. You can gain access to your account e-statements and e-bills through our internet banking application at

You will need to use a browser, such as Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome, or Safari (MACs). You will also need to run Adobe Acrobat Reader. In all cases, it is important that you use the most recent release of your computer’s browser software. If you would like to create a paper copy of your e-statement or e-bill, you will need access to a printer. E-statement and e-bill files may also be imported onto your computer’s hard drive.

By submitting this request, you authorize Pilgrim Bank to discontinue sending statements and/or bills via postal mail service and begin sending your statement and/or billing information electronically. You understand that the e-statement and/or e-bill information received from Pilgrim Bank will be encrypted and password protected for your security. If you have questions about how you receive your e-statements and/or e-bills or to discontinue receiving your e-statements or e-bills and return to a paper format, please contact us at 781-383-0541 or at

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How do I know when I receive a new E-Bill?

An e-mail will be generated and sent to the e-mail address specified during enrollment letting you know a bill is available for your review.

The amount for an E-Bill seems incorrect. What should I do?

If you have any questions on your e-bill, please contact one of our Customer Service Representatives at 781-383-0541, and ask for loan servicing.

My E-Bill is late. What should I do?

If you think you should have received a bill, please contact one of our Customer Service Representatives at 781-383-0541 and ask for loan servicing.

What if my email address changes?

Please update your email address on your online banking profile or notify us immediately of any changes in order to avoid any impact upon receiving your bill. Go to the Service Center Tab, My Profile, Change Email Address or contact one of our Customer Service Representatives at 781-383-0541 for assistance.

How can I change my billing address?

Your current billing address information is displayed at the top of your E-Bill. To update your mailing address go to the Service Center Tab, My Profile, Address Change Form and complete all of the required fields or contact one of our Customer Service Representatives at 781-383-0541 for assistance.

How do I logoff?

The most secure method of logging off is to use the log out button on the top right hand side of the screen to ensure unauthorized users won’t be able to access your account information.

Can I get a printed copy of a bill once I am enrolled in E-Bill?

Yes, E-Bills are in PDF format, so they can be printed and /or saved to your computer.

How are payments made?

With E-Bills you have the same payment options as with a paper bill:

  • Mail Payment: If you do not include a copy of your invoice, please write your loan number(s) on the check.
  • Online Payment Option using your account with us or through online banking at your financial institution.
  • EFT: Enrollment is necessary, payments are automatically deducted from your bank account here at Pilgrim Bank or your financial institution on the due date.
How can I discontinue E-Bill?

Please contact one of our Customer Service Representatives at 781-383-0541 and ask for loan servicing.

Mobile Access Banking

Mobile Access is part of our iPilgrim Suite that allows you to access your online accounts through your cell phone or other compatible mobile device anywhere you have mobile data service coverage. Check your balances, make transfers, schedule bill payments and more at any time. Learn More.

Discover The Difference

For more information about our products and services, please use our information request form, visit one of our offices, or give us a call at (781) 383-0541, and Discover the Pilgrim Difference.